03/11/20 - Shipping Update:
The United States has issued a suspension of international flights to mitigate the spread of COVID-19. Our packages are shipped via airmail and will experience a delay in shipping as the flow of international parcels have slowed down drastically. Our Guarantee still remains in affect. Customers will be notified via email if there are any changes impacting our service.
Things You Should Know:
We are fully aware and concerned for the safety of our customers. We are committed to monitoring the developments related to COVID-19 and to help minimize the potential public health threat that this may cause. Please be informed that our packages ship from our warehouse in Shang Hai, China. COVID-19 is currently in remission in China. Rest assured packages are safe as the virus cannot be transmitted through mail parcels according to shipping carrier China Post. Link to source here https://bit.ly/2IFGvcP
We will continue our due diligence toward our services and safety of our customers. Thank you.
DUE TO HIGH VOLUME OF ORDERS, OUR PRODUCTS WILL USUALLY SHIP FROM OUR WAREHOUSE OVERSEAS.
When you place your order, we begin processing your order within our system. Please take note that some transactions may take up to 48 hours to process. Most orders ship within 1 or 2 days. However, in peak seasons, shipment can take up to 5 business days.
When you order multiple products, the orders can come from different designers. In this case, it could happen that you will receive your products in different packages and at different times.
|Shipping from our USA Facility||3-5 Business Days|
|Shipping from our Manufacturers||5-15 Business Days|
|Shipping from our USA Facility||5-20 Business Days|
|Shipping from our Manufacturers||7-28 Business Days|
** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.
We ship daily from Monday through Saturday, 52 weeks a year except for Sundays and holidays. Orders placed by 10.00 PM EST Sunday-Friday will start to be made the next day. Occasionally orders may not ship the ‘next-day’ due to stock issues, lacking order information or billing delays. Orders placed on Saturdays will ship the following Monday or next open business day.
We have received and fulfilled orders from over 50 countries across all the different continents. Outside the United States, customs can hold up a package for a number of days, because we work with reliable couriers, this rarely happens and if it does it will be handled efficiently.